Contact

Order questions go to store@soundsgoodpresents.com. That inbox is watched on weekdays and answered within two business days.

What to include

Your order number, and a photograph if something arrived damaged or faulty. It saves a round trip and gets a replacement moving the same day.

Time-sensitive things

• Wrong address - within 24 hours of ordering. After that it has usually been picked and cannot be intercepted.
• Damaged in transit - photograph the box and the item before the packaging is thrown away, within 14 days of delivery.
• Never arrived - within 30 days of the dispatch email, while the carrier claim window is still open.

Not order questions

Booking, press, artist submissions and partnerships are handled on the main site rather than here. Sending them to the shop inbox only adds a hop.