Shipping policy

This shipping policy applies to all orders placed with SoundsGood Presents LLC ("SoundsGood", "we", "us"). It forms part of our terms of service. For any question about an order, contact store@soundsgoodpresents.com.

Delivery area

We ship to addresses within the United States only. We do not currently accept orders for delivery to Canada, the United Kingdom, the European Union or any other destination outside the United States. Orders submitted with a delivery address outside the United States will be cancelled and refunded in full.

Customs duties and import taxes

Not applicable. Because we deliver within the United States only, no customs duties or import taxes arise, and there is nothing to pay on delivery.

Dispatch times

Two separate periods apply to every order: the time we take to dispatch it, and the time the carrier takes to deliver it. We control the first and not the second.

Items held in stock are dispatched within two business days of the order being accepted. Business days exclude weekends and United States federal holidays. Pre-ordered items are dispatched on or after the date shown against that item on its product page at the time of ordering.

Orders are packed and dispatched by hand by us, which is why records arrive properly wrapped.

Delivery services and charges

We ship by USPS. At checkout you choose from the services available for your order, which currently include Media Mail, Ground Advantage and Priority Mail.

Delivery charges are calculated at checkout from the weight of your order and your delivery address, and are shown in full before you pay. We do not mark up the carrier's price beyond a fixed handling charge that covers packaging.

Delivery times shown at checkout are estimates provided by the carrier. They are not guaranteed and do not form part of our contract with you. Media Mail is the slowest of the services we offer.

Tracking

We email tracking information when your parcel is dispatched. Tracking data can take up to 24 hours to show movement after dispatch. This is normal carrier behaviour and does not indicate a lost parcel.

Title and risk of loss

Title to the goods and risk of loss pass to you on delivery to the address you provide.

Problems with delivery

Contact store@soundsgoodpresents.com within the periods below, which are set so that a claim against the carrier remains available:

Damaged in transit - within 14 days of delivery. Photograph the outer packaging and the item before the packaging is discarded, as the carrier requires this evidence.
Not delivered - within 30 days of the dispatch email.
Incorrect delivery address supplied - within 24 hours of placing the order. After that period the order has usually been packed, and once dispatched it cannot be recalled or redirected.

Where an order is undeliverable or returned to us because the address supplied was incomplete or incorrect, we will refund the price of the goods but not the original delivery charge, and any re-delivery will be charged.